Support Services

The Support Services team provides a wide range of services to assist job seekers to look for and remain in work. These include careers, rehabilitation and occupational counselling, personal development training, Post Placement support and other services and programs as needed to support Employment Services, such as learning to drive to assist in obtaining work.

Personal Development

• Developing and facilitating a range of workshops for job seekers, with special-interest programs for younger, mature aged and people returning to work
• Conducting workshops to improve self confidence and communication skills.
• Provides 1:1 coaching sessions in particular areas identified by job seekers where extra assistance may be needed: empowering people, helping identify areas of strength and weakness, assisting with change, and finding own solutions to participating in today's workplace.

 Occupational Counselling

• Improving work readiness by helping job seekers to identify barriers to work by listening, talking and working through issues, a process which often  helps the client to creatively resolve problems.
• Provide support and help with goal setting and decision making skills, provide information on self care strategies and assist in referral to appropriate support agencies where appropriate.

Rehabilitation Counselling

• Assess the client's employment potential and assist in exploring and generating new work options to consider, as well as providing information regarding education and training opportunities.
• Provide support in formulating an action plan, planning and actioning a step by step approach to achieving goals.

Careers counselling sessions generally follow a six-step approach:

• Self-Assessment through verbal, written or electronic personality profiling. (looking at values & interests and skills identification)
• Research employment availability, career trends and various ways of information gathering. It could include researching what training might be needed and where this training might be available.
• Decision making (looking at short and long-term personal and career objectives)
• Networking (work search methods)
• Job Search techniques (resume preparation, job applications letters, addressing selection criteria and interview preparation)
• Evaluation (what is working well, what else can be tried)

Post Placement Support

• Maintaining regular contact with clients who have found employment to provide support in keeping that employment.
• Identifying situations where intervention may assist in keeping the job, or increasing part-time work to full-time work.

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